For all orders through the Industry site we offer pallet shipping beyond 175 lbs, and small parcel for orders less than 175 lbs.
- All items in stock unless noted.
- We ship Monday through Friday, all orders placed after 2pm on Fridays will ship Monday morning.
- If selecting Priority Mail or First Class by the Postal Service, the package will arrive in 1-3 business days. If you need the product by a deadline, use UPS or Fedex as the Postal Service can be hit or miss.
- For returns or mis-shipped products please reach out to our sales team at [email protected]
- Please note that we are only able to accept items that are in resealable condition within 30 days of receipt. We accept racks that are in the box, have been installed, and removed but are still clean and have not been used to transport bikes.
- If the rack is found not to be in new and unused condition, the refund amount will be left to the discretion of our customer service team. We will not offer a full refund on used items.
- All EP/Industry Purchases are final, we do not accept returns on EP purchases